Title: The Ritz approach
Target Audience: From CEO to the receptionist; this talk is applicable to every single member of an organisation
About the talk: The vital importance of treating every guest as they will be our most important client. It will highlight what the customer journey should look like and how to turn a guest into a raving fan and future proof your business.
Take-away: In this talk, Tony will provide some great examples of what world class service actually looks like and how it costs nothing to consistently deliver it. The examples will be diverse, from a game of golf, to a kitchen retailer, to a hotel in the US to a first meeting with a potential affiliate. The audience will be scribbling down practical ideas that will help and inspire them to up their game every time they interact with a guest. It will revamp the organisational culture and future proof your business.